Word Décor 'n More will never sell, share, or rent any information obtained from this site. We value our customers privacy and our mailing list is kept strictly confidential. We use both PayPal and ProPay as our payment processing services because both shield all of your payment information. You may choose which payment process you would like to use. You do NOT have to have a PayPal account to pay through PayPal.
We know you are going to love our products as much as we do! However, if you are not completely satisfied with the product you receive from Word Décor 'n More, simply return the uninstalled product, in "NEW" condition, to us within 30 days of PURCHASE and, at your discretion, we will either:
We cannot refund any previously FULLY installed product. In addition, to receive a refund of any kind, we MUST receive the product back in our offices, and we must be notified via email of the problem prior to the return. You will be issued a Return Merchandise Number. You may contact us at CustomerService.WordDecor@hotmail.com
to request this number. Packages returned without notifiying us prior, and without a Return Merchandise Number will NOT be accepted.
We do understand there may be mishaps during the installation process. If a letter or section is damaged during installation, let us know within 30 days of purchase, and we will send you the required replacement letters at no charge.
While we prefer you use our free color samples (request them HERE
) prior to your purchase to ensure the colors you choose will match your current decor, we realize this may not always be possible. Please contact us within 30 days of your purchase if the colors do not match, and we will work with you to come to a reasonable resolution.
There will be a restocking fee of $15.00 on all returned orders totaling $100 or more. Returned items must adhere to return guidelines listed above.
Production Turnaround Times
Because we do not mass produce our products ahead of time, but instead, make each decal individually as orders come in, we typically have a production turnaround time of 5 business days (not counting the day the order is received). However, this time frame may vary depending on workloads.
Effective February 15, 2016 - Orders shipped within the US are shipped USPS Priority Mail for a flat rate of $6.00 per shipment, regardless of the number of items purchased. In addition, FREE SHIPPING is offered with orders of $75 or more.
We do ship to Canada via USPS First Class for $15 (25+ business days), and Internationally (25+ business days) for $20. In addition, we are now offering Priority shipping via USPS Priority Mail to Canada ONLY (not internationally) for $30 Flat Shipping (10 - 14 business days).
Word Decor 'n More is not responsible for any customs or duties, or additional taxes incurred when shipping to Canada or Internationally. These charges are entirely the responsibility of our customers.
Orders shipped within the US generally take 2 - 3 days shipping time, while Canadian and International orders shipped via USPS First Class can take 25+ business days, and in some cases, even longer. However, we do not guarantee these time frames, and cannot be held responsible for delays with the USPS or due to customs.
Express mail overnight delivery is available through USPS for $28.00 on US orders only, but it does not guarantee overnight delivery to all areas. (FREE SHIPPING offer does not apply to Express Mail delivery option.) EXPRESS SHIPPING only applies to the shipping method and has nothing to do with production turnaround time. Regular production turnaround times still apply to these orders.
All orders are generally shipped from our production facility within 5 - 7 business days. However, this time frame may vary slightly due to production workloads.
All packages marked "DELIVERED" by the USPS via Track and Confirm using the tracking number issued by the USPS, will be considered as such. We accept no responsibility for lost or stolen packages after they are scanned as "DELIVERED" by the local postal carrier.
Please take extra care to provide us with the correct shipping address and phone number. We ship to the "Shipping Address" provided on each order. If an order is returned to Word Decor 'n More due to an incorrect or incomplete mailing address provided by the customer, Word Decor 'n More is not responsible for re-shipment charges due to a bad mailing address (if you have recently moved or incorrectly entered a mailing address). An invoice will be sent to the customer to cover the additional shipping charges incurred to re-ship an order.
If a package is returned to us due to an incorrect mailing address, we will hold the package for 30 days, and will notify you via email. To retrieve your returned package from us, please provide a correct SHIP TO address, and we will gladly re-send your package to you for the cost of re-shipping. Once 30 days has passed, your product will be discarded and no refund will be issued. In the event an incorrectly addressed package (due to customer error) is never returned to us, we accept no responsibility for packages lost, stolen, or abandoned in transit.
Sales tax will be added to all orders for customers living in the state of Iowa. No sales tax will be added for customers outside the state.
Word Décor 'n More does not claim ownership of the quotes, sayings, or art on this website. They are what we believe to be in the public domain for public use. If any are found to be under copyright, they will immediately be removed. It is the sole responsibility of Word Décor 'n More customers to obtain permission for the use of images and quotes submitted. It is not the responsibility of Word Décor 'n More to search the archives of the patent office or copyright information for quotes or images submitted by our customers. Our website, design, original artwork, and purchase gallery are under copyright and forbidden to be copied, redistributed, or published in whole or in part without written permission.
Word Décor 'n More reserves the right to edit, change, or delete any information on this site, at any time, as needed.
Word Décor 'n More sells only what is believed to be a top quality product. We use the industry standard Oracal 631 Interior Vinyl for all of our interior decals, and Oracal 651 Exterior Vinyl for car and exterior decals. We do not guarantee that the vinyl decals will work on all surfaces in the same way, or that removal will not cause damage to wallpaper, wall finishes, and painted surfaces. Upon removal, slight damage to paint may occur, and minor touch up may be necessary. All information that is known about the vinyl itself, and the best application and removal process is shared freely. We represent our products to the best of our ability.