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FAQ's


 

WHAT IS WORD DECOR 'N MORE? TOP

 
Word Décor 'n More offers decorative vinyl lettering, words, and phrases used to spruce up plain, boring walls and turn them into inspirational works of art.  The letters are pre-spaced, individually cut and are sticky on the back.  They will arrive in one section (larger or longer sayings may come in a few sections, with alignment markers to aid in aligning the sections).  The letter thickness is equivalent to about 2-3 coats of paint, giving you a beautiful hand painted look.  After the application is complete, only the letters are stuck to the wall.  They will not fade or crack.  Word Décor 'n More words can be used anywhere you’d like to decorate with a personal message:  painted walls, wallpaper, windows, mirrors, furniture and metal.
 
 

WHAT ARE THE DECALS MADE OF? TOP

Word Décor 'n More sells only what is believed to be a top quality lead free, non toxic product.   We use the industry standard Oracal 631 Interior Vinyl for all of our interior decals, and Oracal 651 Exterior Vinyl for car and exterior decals. We do not guarantee that the vinyl decals will work on all surfaces in the same way, or that removal will not cause damage to wallpaper, wall finishes, and painted surfaces. Upon removal, slight damage to paint may occur, and minor touch up may be necessary.
 

ARE THE DECALS REUSABLE OR REPOSITIONABLE? TOP

No, our vinyl wall decals are meant for a one time application only.  However, they look great on wooden plaques, mirrors, and other surfaces which can be moved around if you are unsure of applying it to the wall. 
 

HOW LONG DOES IT TAKE TO GET MY ONCE I PLACE MY ORDER? TOP

Because we do not mass produce our decals ahead of time, but rather, make each decal individually as orders come in, our production turnaround time is typically 3 - 5 business days.  However, during busy periods, that turnaround time may be slightly longer.  The production turnaround time is simply the time frame it takes to get an order processed and through production, and does not include shipping/delivery times.  Please visit our Store Policies page to see estimated delivery times.

We try to have our Custom Design proofs to our customers within 48 - 72 hours.  However, during extremely busy periods, this turnaround time may be greater.

Please CONTACT US if you need to know what the current production turnaround time or Custom Design turnaround time is.

HOW WILL MY LETTERING ARRIVE? TOP

 
Your lettering, also known as wall letters or wall words, will arrive pre-spaced between two sheets of transfer paper. Depending on the size of the phrase, it will come in one or several sections.
 

WILL MY ORDER COME WITH APPLICATION INSTRUCTIONS? TOP

 
Absolutely!  We will include a very easy-to-follow instruction sheet with your order.  You may also refer to the Application Instructions page for a copy of these instructions.
 
 

WILL MY VINYL LETTERING ADHERE TO ANY SURFACE? TOP

 
This lettering sticks to almost any smooth surface like painted walls, glass, mirrors, and smooth metal and wood. Word Décor 'n More products can be applied to lightly textured walls.  Highly textured walls will require a little more patience and work during application.  Rough or uneven surfaces like  some heavily textured walls, cinder block, brick, porous aluminum, or stucco surfaces are not good surfaces for this product.  In addition, please contact us first for a FREE SAMPLE if you have any of the following wall conditions:
 
 * Any glaze or faux paint finish.
 * High gloss painted surfaces.
 * Flat, Satin, or Eggshell (finish) paint.
 * Heavily textured walls.
 * "Knock down" textured walls (decal edges may lift).
 * Painted plywood.
 * Painted paneling (product may pull paint upon removal).
 * Cracked, crumbling, or peeling paint on walls.

If you have any doubts, we highly recommend contacting us first for a FREE SAMPLE to try on your walls.  We also include a FREE PRACTICE word with each order for our customers to test their walls prior to applying their actual decal.
 

HOW LONG SHOULD I WAIT TO APPLY MY DECAL AFTER I PAINT MY WALLS? TOP

Because paint tends to emit fumes which can affect the adhesive quality of the vinyl, we highly recommend waiting at least 2 weeks, but preferably 3 - 4 weeks before applying your vinyl wall decals.  Make sure to use the PRACTICE word (included with your order) in an inconspicuous place on your wall first, just to make sure!

WHEN APPLYING, CAN THE TRANSFERS BE REPOSITIONED? TOP

 
Generally, the transfers are somewhat forgiving, and can be SLIGHTLY repositioned during initial application.   However, once the letters are applied, they can not be removed and reused someplace else.  If there is a question or problem with this area, we are more than happy to be of assistance.
 

THERE IS ONE SMALL SECTION WHICH WON'T STICK...WHAT SHOULD I DO? TOP

Occasionally one portion of your decal may not adhere to your wall.  This may be caused to accidentally touching the adhesive side of the vinyl, which will leave oil from your fingertips and will affect the adhesive quality of the vinyl.  Simply use a glue stick or a dab of wallpaper paste to help it adhere.

ARE THE DECALS EASY TO REMOVE WHEN I'M READY FOR A CHANGE? TOP

YES!  Our decals are extremely easy to remove, when you are ready for a new look!  Simply lift the edge of a character with tweezers and peel away from wall. If the letters have been on for a significant amount of time, a hairdryer may be needed to slightly heat them, which will loosen them and make removal easier. Any residue may be easily cleaned with a sticky-substance remover such as GOO GONE®, any orange cleaner or just plain old Isopropyl (rubbing) alcohol.
 
PLEASE NOTE:  Because the decals ARE easy to remove, please keep away from children, and do not apply where small children can reach.  Small children may be able to remove small sections of vinyl, which may pose a choking hazard.  Word Decor 'n More is not liable should such an incident occur.

HOW LONG DOES THE LETTERING LAST? TOP

 
We use high quality vinyl that is designed to last outdoors for four years. Since there are less dramatic changes in temperature and humidity indoors, the lifetime of the vinyl should be significantly extended. Vinyl is flexible, durable, and washable; it will not fade, crack, or peel.  However, as with anything that sits for years in continual sunshine, the PAINT surrounding the vinyl can fade in long-term sun exposure. Even though the vinyl will not be affected, the faded paint may leave a “ghosting” effect around the vinyl.
 
 

WHAT DO I DO WHEN I AM READY TO REMOVE MY DECAL? TOP

 
Simply lift the edge of a character with tweezers and peel away from wall. If the letters have been on for a significant amount of time, a hairdryer may be needed to slightly heat them, which will loosen them and make removal easier. Any residue may be easily cleaned with a sticky-substance remover such as GOO GONE®, any orange cleaner or just plain old Isopropyl (rubbing) alcohol.
 
PLEASE NOTE:  Because the decals are easy to remove, please keep away from children, and do not apply where small children can reach.  Small children may be able to remove small sections of vinyl, which may pose a choking hazard.  Word Decor 'n More is not liable should such an incident occur.
 
 

WILL REMOVAL CAUSE DAMAGE TO MY WALLS? TOP

Removal of the decal may cause slight damage to paint, and minor touch up may be necessary.

HOW LONG CAN I STORE MY WALL DECAL BEFORE APPLYING? TOP

If you store your wall decal for too long, it will lose it's ability to stick and may not adhere well. We suggest applying your decal shortly after purchasing it for best results.  If you must store it for a short time (we highly recommend no longer than a year), keep your decal rolled (as it is shipped), in the box it was shipped in, and store in a dry, clean area at room temperature.
 

CAN I GET AN ITEM IN A COLOR OR FONT OTHER THAN WHAT IS SHOWN? TOP

 
The pre-designed products are available in a variety of colors.  See our Color Choices page.  Quotes in the Quote Gallery can be customized to any of our available Fonts and Colors.
 
 

IF I'M NOT SURE IF A CERTAIN VINYL COLOR WILL MATCH MY DECOR, CAN I REQUEST A SAMPLE? TOP

 
Of course!  We want you to be completely happy with your order!  Simply fill out a request on the Contact Us page, stating the color you would like to see, as well as an address we can send it to.  Please allow 24 - 48 hours for it to be sent out.
 
 

DO YOU DO CUSTOM WORK? TOP

 
At this time, we are not accepting any new custom design orders.  Feel free to use our CREATE YOUR OWN design tool to create your own decals using our selection of fonts.
 
 

CAN I CLEAN OR DUST THE APPLIED WORD TRANSFERS? TOP

 
The area around the transfer may be gently cleaned with a slightly damp cloth.  Please do not use any cleaners such as: glass or all-purpose cleaners, or harsh abrasives.
 
 

DO YOU PROVIDE OTHER PRODUCTS SUCH AS CAR WINDOW DECALS? TOP

 
Yes, we do! We offer vehicle lettering, vehicle magnetics, storefront lettering, car window decals, and banners.   If interested, please contact us for more details on these items.
 

MY ORDER WAS DAMAGED DURING SHIPPING. WHAT CAN I DO? TOP

Unfortunately, we have no control over the way your package is handled once it leaves our warehouse, and in some instances, the package may be damaged in transit.  If you receive a damaged package, please contact us at CustomerService.WordDecor@hotmail.com  We may require additional information but will work with you to come to a reasonable resolution.

IS THERE ANYTHING ELSE I NEED TO KNOW? TOP

 

Yes – from a legal perspective, we need to let you know that by visiting our website, you understand and agree to the following:

 

REFUND POLICY:  as it is explained in our Store Policies.
 
SAFETY:  Just to reiterate - because the vinyl decals ARE so easy to remove, it is imperative the decals are not applied within easy reach of babies or toddlers.  There is a choking danger should a child peel a letter or piece of vinyl and place it in their mouth.  Word Decor 'n More is NOT liable if such an incident should occur. 

 

COPYRIGHT:  Word Décor 'n More does not claim ownership of the quotes, sayings, or art on this website. They are what we believe to be in the public domain for public use. If any are found to be under copyright, they will be immediately removed. It is the sole responsibility of Word Décor 'n More clients to obtain permission for the use of images and quotes submitted. It is not the responsibility of Word Décor 'n More to search the archives of the patent office or copyright information for quotes and images provided by our customers. Our website, design, original artwork, and purchase gallery are under copyright and forbidden to be copied, redistributed, or published in whole or in part without written permission.

 

EDITING:  Word Décor 'n More reserves the right to edit, change, or delete any information on this site, at any time, as needed.

 

PRODUCT:  Word Décor 'n More sells only what is believed to be a top quality hand crafted product. We do not guarantee that it will work on all surfaces in the same way, or that removal will not cause damage to wallpaper, wall finishes, and painted surfaces. All information that is known about the vinyl itself, and the best application and removal processes is shared freely. We represent our product to the best of our ability.

 

We stand behind our product 100% and are committed to providing exceptional vinyl lettering products along with outstanding customer service!  We love our products - and we know you will too!

 


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